Orders, reports, and project progress — all in one place after you sign in.
Real-time order status, with SKU and timeline at a glance.
Test reports and deliverables available online, retained for long-term traceability.
Transparent milestones for custom service projects, trackable in real time.
Login system in development, coming soon.
To check order or project status now, please contact your dedicated technical advisor.
Ordering, payment and invoicing, delivery and after-sales — answered here first; for anything more specific, feel free to contact your technical advisor directly.
Not exactly. In-stock products (plasmids, reagents, strains, cell lines, laboratory animals, etc.) follow the flow: request → selection confirmation → quote confirmation → order & payment → production/subcontracted execution → QC & shipping → receipt inspection. Research service projects (viral packaging, gene editing, molecular interaction assays, etc.) follow: needs discussion → solution design → contract confirmation → project execution → delivery → acceptance & after-sales. The specific steps and timelines differ. See the Order Center for the full process.
You can click "Add to List" on any product page and inquire in bulk, or submit your research background/requirements on the Contact Us page. A technical advisor will follow up within the agreed timeframe to confirm your needs before providing a specific plan and quote — you don't need to have every detail settled upfront.
Bank transfer (to our company account) is supported. Specific payment details and account information will be provided at order confirmation — please refer to the confirmation for that order.
Yes, formal invoices are available. Please confirm the invoice type (general or special VAT invoice) with your technical advisor when ordering, and we will issue it accordingly.
Typically an invoice, order confirmation/contract, and acceptance record. Reimbursement requirements vary by institution — if yours requires a specific document format, please let your technical advisor know in advance and we will do our best to accommodate.
Standard in-stock items ship within about 24 hours of order confirmation, unless otherwise agreed. Actual arrival time depends on your region and shipping method; check the individual product page for specific lead times.
The timeline for custom projects (viral packaging, gene editing, etc.) depends on the specific technical approach. A clear estimate is provided during solution design and written into the contract's delivery terms; any changes to key milestones during execution will be communicated promptly.
Please raise any concerns within the acceptance window (1 month for in-stock items; per contract terms for project-based services) after receiving the product or report. We will respond within 2 business days. See the Payment & Acceptance Terms in the Order Center for details.
Yes. If you're unsure which technical approach to use (e.g., knockout vs. knockdown, lentivirus vs. AAV), just contact a technical advisor and describe your experimental goal — we'll recommend an approach based on your situation. You don't need to figure it all out yourself first.
The customer login system is still under development. Until it launches, please contact your technical advisor directly to check order or project status.