For plasmids, reagents, strains, cell lines, laboratory animals, and other in-stock products.
For viral packaging, gene editing, molecular interaction assays, and other research services.
Standard orders and custom/large orders require a deposit of at least 50% of the contract total as a project start-up payment; the timing of the remaining balance is agreed separately per project.
Please complete acceptance within 1 month of receiving the product or report. Any concerns about the deliverable should be raised within this window; we will respond within 2 business days.